Shipping Policy

At harneymall.com, we specialize in offering over 300 premium tea blends, curated tea gifts, delicious treats, and quality teaware worldwide. We are committed to providing transparent, reliable, and free shipping for all our customers. This policy outlines our order processing, delivery timelines, shipping terms, and related guidelines to ensure a seamless shopping experience.


1. Order Processing Time


  • All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays) after payment confirmation.
  • During peak seasons, sales events, or high-volume periods, processing may take slightly longer. We will notify you promptly if significant delays occur.
  • Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Method & Cost


  • Free Standard Shipping applies to all orders worldwide, with no minimum purchase required.
  • All transactions and shipping are quoted in USD (US Dollars). No additional shipping fees or hidden charges will be added at checkout.
  • We do not offer expedited or express shipping services at this time.

3. Delivery Timeframe


  • Estimated delivery: 6–12 business days from the date of shipment.
  • This timeline applies globally to all destinations we serve. No separate domestic or international distinctions are made.
  • Delivery times are estimates and may be affected by factors including customs clearance, local postal delays, weather disruptions, or regional logistics conditions.

4. Order Tracking


  • Once your order is shipped, you will receive a shipping confirmation email containing a unique tracking numberShopify.
  • You may use this number to monitor your package’s status via the carrier’s website.
  • Please allow 24–48 hours for tracking information to update after shipment.

5. Shipping Restrictions & Eligibility


We ship to most countries and regions worldwide. However:

  • We cannot ship to PO boxes, APO/FPO addresses, or certain remote or restricted locations.
  • Orders requiring special handling (e.g., fragile teaware) are still eligible for free shipping and will be packed securely.

6. International Shipping, Customs & Duties


  • All international orders are shipped Delivery Duty Unpaid (DDU).
  • The recipient is responsible for any import duties, taxes, customs fees, or brokerage charges imposed by the destination country.
  • Customs policies vary widely; we recommend checking your local regulations for additional costs prior to ordering.
  • Delays due to customs inspection are beyond our control and may extend delivery times.

7. Lost, Stolen, or Damaged Packages


  • If your order is lost, stolen, or arrives damaged, contact us immediately at press@harneymall.com.
  • Please include your order number, tracking details, and photos (if damaged).
  • We will investigate with the shipping carrier and resolve issues on a case-by-case basis, including replacements or refunds where applicable.

8. Undeliverable & Returned Packages


  • If a package is returned to us due to incorrect address, refusal, or non-collection, we will notify you and process a refund for the product value (minus original shipping costs, though shipping is free for all orders).
  • To avoid delays, ensure your shipping address is accurate and complete when placing your order.

9. Contact Information


For questions about shipping, tracking, or delivery:

  • Email: press@harneymall.com
  • Website: harneymall.com

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.