Refund Policy

harneymall.com

At harneymall.com, we want you to be completely satisfied with your purchase of our premium tea blends, tea gifts, treats, and teaware. We understand that sometimes a product may not meet your expectations—and that’s why we’ve designed a simple, fair, and hassle-free refund policy that puts your peace of mind first. This policy outlines our refund eligibility, process, timelines, and guidelines, ensuring transparency and clarity every step of the way. We believe a trustworthy refund policy builds lasting trust, and we’re committed to making your experience with us stress-free, even if you need to request a refund.

1. Refund Eligibility

To qualify for a refund, your return must meet the following criteria—we’ve kept these simple to ensure you can shop with confidence:
  • Time Frame: All returns must be initiated within 60 days of delivery. This generous window gives you plenty of time to explore your tea blends, test your teaware, and decide if it’s the perfect fit for you. We extend this window because we want you to feel no pressure when trying our products.
  • Product Condition: Items must be returned in their original, unused condition, with all original packaging (e.g., tea tins, gift boxes, teaware boxes) intact. This helps us ensure the quality of our products for future customers. For tea blends, unopened packages are preferred, but we understand if you’ve sampled a small amount to test the flavor—we just ask that the majority of the product remains unused.
  • Eligible Products: All products sold on harneymall.com (including tea blends, tea gifts, treats, and teaware) are eligible for a refund, with the exception of custom or personalized items (if applicable). If you’re unsure if your item qualifies, please contact us for clarification.
  • Proof of Purchase: You must provide a valid order number or proof of purchase (e.g., order confirmation email) when requesting a refund. This helps us quickly locate your order and process your request efficiently.

2. Free Return Policy

We believe you shouldn’t have to pay to return a product that doesn’t meet your expectations—and that’s why we offer free returns on all eligible items. There are no hidden return fees, no shipping costs to cover, and no deductions from your refund for return shipping. We cover all return shipping expenses to make the process as easy as possible for you, because we value your satisfaction over extra costs.
When you initiate a return, we will provide you with a pre-paid return shipping label via email. Simply package your item securely, attach the label, and drop it off at the designated carrier location—no extra steps, no added stress. This streamlined process ensures you can send back your item without any hassle.

3. Refund Process

We’ve simplified our refund process to ensure you receive your money quickly and without confusion. Follow these steps to request a refund:
  1. Initiate a Return: Contact our customer service team at press@harneymall.com to request a return. Please include your order number, the name of the product(s) you wish to return, and a brief reason for the return (this helps us improve our products and services).
  2. Receive Your Return Label: Within 24–48 business days, we will send you a pre-paid return shipping label via email. If you don’t receive the label within this time frame, please check your spam folder or contact us for assistance.
  3. Ship Your Item: Package your item securely (using the original packaging if possible) to prevent damage during transit. Attach the pre-paid label to the package and drop it off at the nearest carrier location. Keep the tracking number for your reference.
  4. We Receive & Inspect Your Return: Once we receive your returned item (typically 6–12 business days after you ship it, aligning with our standard delivery timeline), our team will inspect it to ensure it meets our eligibility criteria.
  5. Refund Approval & Processing: If your return is approved, we will process your refund immediately. Refunds are issued in USD (US Dollars) and credited back to your original payment method (e.g., credit card, debit card, PayPal).

4. Refund Timelines

We understand that waiting for a refund can be frustrating—which is why we process refunds as quickly as possible. Here’s what you can expect:
  • Refund Processing Time: Once your returned item is inspected and approved, we process your refund within 5–10 business days. This timeline ensures we have time to verify the item’s condition and initiate the refund with our payment processor.
  • Refund Posting Time: The time it takes for the refund to appear in your account depends on your payment method and financial institution. Typically, refunds take 3–7 additional business days to post to your credit/debit card or PayPal account. If you haven’t received your refund within 14 business days of processing, please contact your bank or payment provider for assistance, or reach out to us for further support.

5. Special Cases & Exceptions

We aim to be fair and flexible, and we understand that some situations may require special consideration. Here are a few exceptions to our standard refund policy:
  • Damaged, Defective, or Incorrect Items: If your item arrives damaged, defective, or is not what you ordered, please contact us immediately (within 7 days of delivery) at press@harneymall.com. Include your order number and photos of the damaged/incorrect item, and we will arrange for a free replacement or a full refund—no need to return the damaged item (in most cases). We prioritize these requests to resolve the issue quickly and make it right for you.
  • Custom/Personalized Items: Custom or personalized items (if available) are not eligible for refunds unless they are damaged or defective. This is because these items are made specifically for you and cannot be resold.
  • Lost or Stolen Returns: We are not responsible for lost or stolen return packages. We recommend keeping your return tracking number and monitoring the package’s status until it is delivered to us. If your return package is lost, please contact the shipping carrier to file a claim, and we will assist you as much as possible.
  • Refunds for Cancelled Orders: If you cancel an order before it is processed or shipped, we will issue a full refund within 5–10 business days. Once an order has been processed or shipped, we cannot cancel it, but you may initiate a return in accordance with our 60-day return policy.

6. Refund Methods

Refunds are always issued to the original payment method used to make the purchase. We do not offer refunds via store credit, gift cards, or cash—this ensures the refund is credited back to you securely and efficiently. If you paid with a credit/debit card, the refund will appear as a credit on your next statement. If you paid via PayPal, the refund will be credited to your PayPal account.

7. Frequently Asked Questions (FAQs)

  • Can I get a refund if I change my mind?: Yes! As long as you initiate the return within 60 days of delivery and the item is in original, unused condition, you can get a full refund with free return shipping.
  • Will I be charged any fees for returning an item?: No—we offer free returns on all eligible items. There are no hidden fees or deductions from your refund.
  • How long will it take to get my refund?: We process refunds within 5–10 business days of receiving and approving your return. It may take an additional 3–7 business days for the refund to post to your account.
  • What if my item arrives damaged?: Contact us within 7 days of delivery with your order number and photos of the damage, and we will arrange a free replacement or full refund—no need to return the damaged item.

8. Contact Us

If you have any questions, concerns, or need assistance with a refund or return, please contact our customer service team at:
Email: press@harneymall.com
Website: harneymall.com
We aim to respond to all refund-related inquiries within 24–48 business days and resolve your issue as quickly as possible. Your satisfaction is our top priority, and we’re here to help make the refund process as smooth as possible.

9. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices, customer needs, or applicable regulations. Any updates will be posted on this page, and continued use of our website and services constitutes acceptance of the revised policy. We encourage you to review this policy periodically for the latest information. A clear, up-to-date refund policy helps build trust and reduces confusion for both our team and our customers.