Privacy Policy

At harneymall.com (“we,” “us,” or “our”), we deeply value the trust you place in us when you visit our website, browse our collection of over 300 tea blends, tea gifts, treats, and teaware, place an order, or engage with our services. This Privacy Policy is designed to transparently explain how we collect, use, store, share, and protect your personal information, ensuring compliance with global privacy standards. By accessing or using harneysale.com, you acknowledge that you have read, understood, and agreed to the practices outlined in this policy.

1. Introduction

We are committed to protecting the privacy and personal data of all our visitors, customers, and users (“you” or “your”). This policy applies to all interactions you have with our website, including but not limited to browsing products, creating an account, placing orders, subscribing to communications, and contacting our team. Our practices are guided by the principles of legality, transparency, and necessity—we only collect and use your information for legitimate purposes related to providing and improving our tea-related products and services.

2. Information We Collect

We collect personal information to deliver a seamless, personalized shopping experience and ensure the efficient operation of our services. The information we collect falls into two categories: information you voluntarily provide, and information automatically collected when you use our website.

2.1 Voluntarily Provided Information

This is information you choose to share with us when interacting with our website or services, including:
  • Account and Contact Information: When you create an account, place an order, or contact our support team, we may collect your full name, email address, phone number, password, shipping address, and billing address. This information is necessary to process your orders, deliver products, and communicate with you about your purchases.
  • Order and Payment Information: To complete transactions, we collect payment details (such as credit/debit card information, billing address) and order-related data (including product selections, order quantities, and order history). All transactions are processed in USD, as specified in our website’s terms of service.
  • Communication and Feedback Information: When you contact our customer service team (via email at press@harneymall.com or through our website’s contact forms), respond to surveys, leave product reviews, or subscribe to our newsletters, we collect the information you provide in these interactions, including your feedback and preferences related to tea blends, gifts, and teaware.
  • Other Voluntary Information: Any additional details you choose to share, such as gift notes, occasion preferences, or special requests related to your orders, may also be collected to enhance your shopping experience.